Privacy Policy

Objective

Excelia EduServices LLP ("Excelia EduServices," "we," or "us") is dedicated to safeguarding your privacy and treats data protection with utmost importance. This Privacy Policy ("Policy") explains how Excelia EduServices gathers, utilizes, shares, and protects the personal details you provide when you visit our websites and mobile applications (listed below) or use our services. It also outlines your options concerning the use, access, and correction of your personal data. The information we collect through our services will be used solely to deliver the services you've engaged Excelia EduServices for. Any capitalized terms used in this Policy without specific definitions here will have the same meanings as provided in our Terms of Service, accessible at [link to Terms of Service if available, otherwise just state "(“Terms”)”].

Excelia EduServices LLP Website: www.exceliaedu.com

We encourage you to read this Privacy Policy carefully as it dictates your use of Excelia EduServices and its affiliated products. If you do not agree with this Privacy Policy, please refrain from using Excelia EduServices.

Information for learners & end-users

In certain situations, your account on Excelia EduServices might be created and managed by an administrator, who could be your employer or an authorized training partner of Excelia EduServices LLP (an "ATP"). In these instances, the administrator is our "Customer" and may provide your information, including personal details, to us. When we process your personal data in this context, we do so under the guidance of our Customers and do not have a direct relationship with you, the "End-User."

Your use of the Excelia EduServices platform may also be governed by your organization's policies, if any.

Our Customers are responsible for ensuring they have the authority to act on your behalf and to consent to the collection and use of your Personal Information as described in this Privacy Policy.

If you are an End-User accessing our platform, please direct any questions or concerns about your privacy to your administrator. Excelia EduServices is not responsible for our Customers' privacy or security practices, which may differ from what is outlined in this Privacy Policy.

Excelia EduServices may send you personalized advertisements or marketing messages via various channels, including email, SMS, WhatsApp, automated phone calls, and social media.

Global Data Management

Personal data collected by Excelia EduServices may be stored and processed both within your region and in any other country where Excelia EduServices, its affiliates, or data sub-processors have operations. To support our global operations, we may transfer and access this information internationally, including from countries where we have a presence. This Privacy Policy will still apply even if your data is transferred to other countries.

The data we hold might also be processed by our partners, and our employees may be involved in activities such as product development, customer support, and technical assistance. Please be aware that the data protection and other laws in these other countries might not be as thorough as those in your own country. By providing your data and/or using our services, you explicitly agree to the transfer, storage, and processing of your data in these countries.

Personal Information & Other Data Utlization

Excelia EduServices utilizes this Privacy Policy to manage the personal information you share with us. We use your personal information solely to deliver our services to you. Additionally, we combine your Personally Identifiable Information (PII) with other Personally Non-Identifiable Information (non-PII) to gain a deeper understanding of our users and to enhance our site's content and functionality.

Information We Collect

When you visit our website or social media platforms and voluntarily provide information through contact forms, chat or phone conversations, or during the purchase of our courses or registration on our site, we may collect:

Contact Information: This includes your name, email address, mailing address, phone number, and IP address.
Business Information: Details about your business, such as company name, company size, and business type.
Billing Information: Such as your credit card number and billing address.
- Note: All payment transactions are securely processed through certified payment gateway providers. We do not store your full card details on our servers; we only retain the last four digits for verification purposes.

When you use our Learning Management System, mobile applications, our support system, or participate in our surveys, we may collect:

Contact Information: Including your name, email address, mailing address, IP address, geographic location, or phone number.
Unique Identifiers: Such as your username and password.
Your name and email address when you provide feedback through our Services.

When you interact with our community website or blogs, please refer to our "Public Forums" section for more details.

You have the option to visit our Site anonymously. We will only collect personal identification information from users if they willingly provide it to us. You can always choose not to supply personal identification information; however, this may limit your ability to participate in certain Site-related activities.

We may use the personal information we collect from our Websites or when you use our Services for the following purposes:

To deliver the Services you have requested.
To send you service-related communications.
To evaluate your business needs and recommend appropriate products or services.
To provide you with information about our products or services that you have requested.
To respond to your customer service inquiries.
To manage your account.
To send you promotional and marketing materials.
To personalize the advertisements you see.
To enable your interactions and transactions with other users within our Services.
To conduct statistical analyses of user behavior and demographics on an aggregated basis to understand interest in and usage of different parts of our site.

When you share the personal information of your contacts with us, we will only use that information for the specific purpose for which it was provided.

We automatically collect certain non-identifiable information in our server logs. This data includes details such as:

Device type
Browser type
Language preference
Time zone
Screen size
Referring and exit pages

Collecting of Data from Third-Party

We also collect data from various third-party sources. We ensure that all data obtained from these sources is protected in accordance with the practices outlined in this Privacy Policy, along with any additional restrictions imposed by the data provider. These third-party sources may change over time but have historically included:

Data brokers, from whom we acquire demographic data to enhance the information we already possess.
Social networks, when you grant us permission to access your data on those platforms.
Current or former learners who participate in our referral program.
Service providers who assist us in determining your location based on your IP address to customize certain products for you.
Partners with whom we collaborate to offer co-branded services or engage in joint marketing efforts.
Publicly accessible sources, such as open government databases or other information available in the public domain.

We may also receive Personal Information about you from offline sources like postal mail, telephone, or fax. We may combine this information with the data we have already collected from you through our Site to improve the products and services we offer.

Sharing of Data to Third-Party

If your subscription to our services was provided by your employer or an Excelia EduServices authorized training partner, we will share your information, including personal details, with them.

We may also disclose your personal information to other third parties if we have your explicit consent to do so. However, we will not share your data with third parties for SMS marketing purposes.

Your personal information may be transferred to our affiliated companies and subcontractors who assist us in delivering our Services. Any further transfers to subsequent third parties are governed by our service agreements with our data processors.

We reserve the right to disclose your personal data if required by applicable law, in response to legitimate requests from public authorities (including for national security or law enforcement purposes), or when we believe that disclosure is necessary to protect our rights or to comply with a legal process such as a judicial proceeding, court order, or other legal action served on us.

In the event that Excelia EduServices undergoes a business transition, such as a merger, acquisition by another company, or the sale of all or a portion of our assets, your user account and personal data will likely be transferred as part of the assets. You will be informed of any such change in ownership or control via email and a prominent notice on our Websites. We may also share your personal information with other third parties if you have given us your prior consent.

Your Rights Regarding Your Personal Information: Access, Correction, Removal, and Export

Excelia EduServices recognizes your right to access, edit, and delete your personal information at any time. Upon your request, we will provide you with reasonable access to the personal information we have collected about you. You will have the ability to correct, update, modify, or delete this information as described below:

For Independent Account Holders: If you have directly signed up with Excelia EduServices, you can access, update, or export your Personal Information within your online Excelia EduServices account at any time. Simply log in to your account and navigate to your profile settings, or you can contact us directly for assistance.
For Enterprise-Provided Accounts: If you are using an account provided by your employer or an Excelia EduServices Authorized Training Partner, please refer to the "Notice to End Users" section of this Privacy Policy for information on how to manage your personal data.

If you request access to your personal information and find it to be inaccurate, we are committed to providing you with ways to promptly update or delete it. The only exceptions are when we need to retain that information for legitimate business operations or to comply with legal obligations. Our goal is to manage our services in a way that prevents accidental or malicious data loss. Therefore, even after you delete information from our services, there might be a short delay before residual copies are completely removed from our active servers and backup systems.

In some situations, there might be practical limitations to the amount of information we can provide. For instance, we may limit an individual's access to personal information if the effort or cost of providing access is significantly disproportionate to the potential risks to that individual's privacy, or if doing so would infringe upon the rights of others.

Even after you update your Personal Information in our systems, we may retain and store older versions of that information within our databases, access logs, and other records. This is necessary to comply with our routine data audits and other internal processes.

Cookies and Similar Tracking Technologies

Excelia EduServices and our third-party partners, including our advertising and analytics providers (listed here), utilize cookies and other tracking technologies like web beacons, device identifiers, and pixels. These technologies help us provide essential functionality and recognize you across our various Services and devices. The types of cookies we use include:

Essential Cookies: These cookies are crucial for the basic operation of our Site and Services. They enable features like keeping you logged in and remembering relevant information when you return.
Insight Cookies: These cookies are used to track your activities within our Services, which helps us understand how you use them and improve your overall experience.
Marketing Cookies: These cookies are used to deliver personalized advertisements tailored to your interests based on your browsing behavior and similar online activities on our Websites.

You have the option to manage cookies through your browser settings. You can configure your browser to alert you each time a cookie is being sent or to disable all cookies. As each browser is different, please consult your browser's Help Menu for instructions on how to adjust your cookie settings. Please note that if you disable cookies, 1 some features that enhance your site experience may not function correctly.

Marketing & Advertising

We work with third-party advertising partners to display our ads on other websites. These partners may use technologies like cookies to collect information about your online activity on our Website and other sites. This allows them to show you advertisements that are tailored to your browsing history and interests. Please be aware that opting out of targeted advertising does not mean you will no longer see ads; you will still receive general, non-personalized advertisements.

Website Analytics and Tracking

Excelia EduServices employs third-party analytics software to understand how our Services are used. Information about your usage of our Services is transmitted to our analytics provider. This data is then used to assess user interaction with our platform and to generate statistical reports on user activity for our internal use. We also utilize these analytics tools to track and collect your Personally Identifiable Information (PII), which helps us to maintain, improve, and expand the functionality of our Services and to personalize your experience. Aggregated data and analyses may be shared publicly at the discretion of Excelia EduServices.

We and our third-party advertising partners use technologies such as web beacons to analyze trends, administer our website, track user navigation within the site, and gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies 1 on both an individual and aggregated basis

Do Not Track

Currently, many web browsers offer a "Do Not Track" (DNT) feature. 1 This sends a signal (a DNT header) to websites you visit, indicating your preference not to be tracked. 2 However, there isn't yet a universally agreed-upon standard for how websites should respond to these DNT signals. Because of this lack of a common industry standard among technology companies, regulatory bodies, and industry groups regarding DNT, including a consistent way to understand a user's intent, Excelia EduServices does not currently commit to recognizing or responding to browser DNT signals on our Websites.

Links to External Websites

Our Websites may contain links to third-party websites that are not owned or managed by Excelia EduServices. Please be aware that we are not responsible for the privacy practices of these external websites or third parties. We encourage you to exercise caution when leaving our Websites and to carefully review the privacy policies of any website that collects your personal information.

Website Communications

We may use your email address to send you our newsletters and marketing materials. If you no longer wish to receive these types of communications, you can unsubscribe by following the opt-out instructions provided in the emails.

We will also send you service-related announcements when necessary. For example, if our Services are temporarily unavailable for maintenance, we may notify you via email. Generally, you cannot opt out of these non-promotional communications. If you do not wish to receive them, you may need to delete your account.

Integrating with Social Media Platforms for Login and Functionality

Our Websites may include social media features, such as the Facebook "Like" button, "Share This" button, or interactive mini-programs. With your consent, these features may collect your IP address and information about the pages you visit on our Websites. They may also use cookies to ensure they function correctly. These social media features and widgets might be hosted by a third party or directly on our Websites. Your interactions with these features are subject to the privacy policy of the company providing them.

You can also log in to our Websites using sign-in services like LinkedIn. These services will verify your identity and give you the option to share certain personal information with us, such as your name and email address.

Public Forums

Our Websites may offer publicly accessible blogs or community forums. Please be aware that any information you share in these areas can be viewed, collected, and used by anyone who accesses them. If you wish to have your personal information removed from our blog or community forum, please contact us at info@exceliaedu.com. In some instances, we may not be able to remove your information, and if so, we will explain why.

Excelia EduServices may host bulletin boards, blogs, or community threads on our Websites. Any personal information you choose to submit in these public areas may be read, collected, and used by other visitors, and you might receive unsolicited messages as a result. Excelia EduServices is not responsible for the personal information you choose to disclose in these forums.

Keep in mind that any information you share publicly online may be indexed by search engines.

Information Security

Our Websites and Services employ industry-standard security measures designed to protect the information we control from loss, misuse, and alteration. When you provide us with sensitive information, such as credit card details or login credentials, we encrypt that information using Secure Socket Layer (SSL) technology.

While we are committed to protecting your personal data, please understand that no internet transmission is completely secure, and we cannot guarantee the absolute security of data transmitted to our Websites or via our Services. Any transmission of your data is therefore at your own risk. Once we receive your personal information, we implement strict procedures and security features to prevent unauthorized access.

We employ appropriate data collection, storage, and processing practices, along with security measures, to safeguard your personal information, username, 1 password, transaction details, and other data stored on our Site against unauthorized access, alteration, disclosure, or destruction.

Children's Privacy

Excelia EduServices does not knowingly collect any personal information from children under 16 years of age. If you are under 16, please do not provide any personal information through our Websites or Services. We urge parents and legal guardians to supervise their children's online activities and help us enforce this Policy by instructing them never to share personal information through our Services or Websites without parental consent. If you believe that a child under 16 has provided us with personal information through our Websites or Services, please contact us, and we will make every effort to delete that information and close the child's account from our records.

Reviews, Testimonials & Comments

We may display customer testimonials, comments, or reviews on our Websites, which could contain personal information. Before publishing a testimonial, we always obtain the customer's permission to include their name along with their feedback. If you would like your testimonial to be removed, please contact us.

Changes to This Privacy Policy

Excelia EduServices reserves the right to update this Privacy Policy at any time. When we make changes, we will post a notice on the homepage of our Site, update the "Last Updated" date at the bottom of this page, and send you an email notification. We encourage you to check this page regularly for any updates to stay informed about how we protect the personal information we collect. By continuing to use our Website or Services after any amendments, modifications, or changes to this Policy are posted, you acknowledge and agree to accept those changes. If you do not agree with the terms of this Policy or any revised version, you may choose to stop using our Websites or Services.